Shipping and delivery
Shipping inc GST
We will deliver throughout Australia to your Home or Business Address, or if you are purchasing a gift, to your gift recipient's address within Australia.
Each order requires a single delivery point.
It’s recommended that you consider where you will be during business hours, to ensure you put down a relevant delivery address. For example, if you are working we recommend you have your order delivered to work where you can sign receipt of delivery.
If you are not home to receive your order, it will be left at your address, considering any delivery instructions you provide. Where you are not able to be home to accept your order, you accept liability of your purchased items being left at your delivery address door. Please ensure you understand our Lost or Stolen Order Policy.
Lost and Stolen Policy - we strongly recommend you ensure you are available to sign receipt of your online order, or we will need to leave your order at your door. Horsemate receives confirmation from our freight carrier to confirm parcel delivery, however we cannot be responsible for your orders being stolen from your door should you not be available to sign receipt of your order. Please ensure you provide an appropriate delivery address during business hours such as your work address to help reduce your liability.
In certain cases the delivery driver may deem certain premises unsuitable for safe drop. In these instances the driver’s discretion is used if they feel that the article will be safer at the nearest post office or depot.
We will deliver throughout Australia to your Home or Business Address, or if you are purchasing a gift, to your gift recipient's address within Australia.
Each order requires a single delivery point.
It’s recommended that you consider where you will be during business hours, to ensure you put down a relevant delivery address. For example, if you are working we recommend you have your order delivered to work where you can sign receipt of delivery.
If you are not home to receive your order, it will be left at your address, considering any delivery instructions you provide. Where you are not able to be home to accept your order, you accept liability of your purchased items being left at your delivery address door. Please ensure you understand our Lost or Stolen Order Policy.
Lost and Stolen Policy - we strongly recommend you ensure you are available to sign receipt of your online order, or we will need to leave your order at your door. Horsemate receives confirmation from our freight carrier to confirm parcel delivery, however we cannot be responsible for your orders being stolen from your door should you not be available to sign receipt of your order. Please ensure you provide an appropriate delivery address during business hours such as your work address to help reduce your liability.
In certain cases the delivery driver may deem certain premises unsuitable for safe drop. In these instances the driver’s discretion is used if they feel that the article will be safer at the nearest post office or depot.
