Return and refund
Horsemate Online strives to deliver your online order in the fastest possible time. We do understand that there may be some instances where you may want to return items.
Before processing a return,please email us at [email protected] why you wish to return your product (from the options below), so we can assist you with the most efficient method to process your return.
Items may be returned to 1/25 Gladstone Avenue Armadale Vic 3143 within 14 days of product receipt, at your expense so that the item/s may be assessed. Please include a note with your name, order number, and instructions on whether you would like a refund or an exchange.
Wrong Size Ordered
Faulty Product (give details)
Product not as ordered (provide details)
Dissatisfied with product
Other (give details)
To return an item, the product MUST be in original condition with all labels attached and in correct original condition packaging.
The original postage charge cannot be refunded, unless your order contains incorrect or damaged products.
Refunds will be paid back onto the purchaser's original credit card, Zip Pay, or PayPal Account. Refunds may take between 5 - 10 business days for funds to be available in the associated account.
Before processing a return,please email us at [email protected] why you wish to return your product (from the options below), so we can assist you with the most efficient method to process your return.
Items may be returned to 1/25 Gladstone Avenue Armadale Vic 3143 within 14 days of product receipt, at your expense so that the item/s may be assessed. Please include a note with your name, order number, and instructions on whether you would like a refund or an exchange.
Wrong Size Ordered
Faulty Product (give details)
Product not as ordered (provide details)
Dissatisfied with product
Other (give details)
To return an item, the product MUST be in original condition with all labels attached and in correct original condition packaging.
The original postage charge cannot be refunded, unless your order contains incorrect or damaged products.
Refunds will be paid back onto the purchaser's original credit card, Zip Pay, or PayPal Account. Refunds may take between 5 - 10 business days for funds to be available in the associated account.
